Terms and Conditions

This page is interim guidance pending professional legal review. It is not a complete final policy.

Full Terms and Conditions for Laa Marketplace will be published after professional legal review. The notes below summarise how the marketplace currently operates and do not replace a complete legal agreement.

Marketplace fees

Laa Marketplace does not charge sales commission. Optional paid listing packages may apply when you publish or promote a listing. Any listing package fee is shown before you pay. The item price is typically settled between buyer and seller.

Inspection before acceptance

Buyers should inspect the product before accepting it and sharing any collection code with the seller. Sharing a collection code confirms acceptance of the item in its presented condition, subject to your statutory rights where applicable.

Private seller transactions

Private sellers are individuals selling personal items. Consumer protection rules may differ from business sales. Return rights can differ between private sellers and business sellers. Marketplace terms do not remove legal consumer rights where those rights apply by law.

Business seller responsibilities

Business sellers must comply with applicable consumer protection legislation, provide accurate descriptions, and handle returns and refunds in line with statutory requirements where they apply.

Returns

Where a return is approved through the platform process, a return code may be issued to the buyer. The buyer must not share the return code before the seller receives the product. The seller confirms receipt by entering the return code.

Refunds

Refund outcomes depend on the facts of each case, the type of fee or payment involved, and applicable law. Not every dispute results in an automatic refund. Final refund rules will be set out in the complete Terms after legal review.

Disputes

Buyers who completed a transaction may open a dispute within the configured dispute window. Serious concerns such as fraud, stolen goods or safety issues should be reported to the appropriate authorities where immediate danger or crime is involved.