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Rights checker
General guidance only — not legal advice. Your rights may depend on the facts of the transaction.
Your role
Buyer
Seller
Seller type
Private Seller
Business Seller
Collection or delivery
Not yet
Collected
Delivered
Purchase / collection date
Six-digit collection code was completed
Product category
Cars
Vans
Motorbikes
Car Parts
Gold & Jewellery
Home Furniture
Electronics
Business Equipment
Other Products
What went wrong?
Not as described
Faulty
Counterfeit
Suspected stolen item
Undisclosed vehicle finance
Incorrect gold purity
Unsafe product
Seller did not provide item
Buyer changed their mind
Buyer did not attend
Harassment or threats
Other
Problem was disclosed before purchase
Requested outcome
Get general guidance